Comments on: A new home in Atlanta http://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/ Swing for the fences, Do it right and Don't quit! Wed, 07 Oct 2009 13:05:09 +0000 http://wordpress.com/ hourly 1 By: craigforman http://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-1793 craigforman Mon, 10 Nov 2008 22:02:30 +0000 https://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-1793 Thank you for being a loyal customer and sorry to hear about your problems. Our customer service folks are trying hard to help you, Marjorie, and are working on this before and after you posted this note. I am hopeful we will get things resolved to your satisfaction. Thank you for being a loyal customer and sorry to hear about your problems. Our customer service folks are trying hard to help you, Marjorie, and are working on this before and after you posted this note. I am hopeful we will get things resolved to your satisfaction.

]]> By: Marjorie Jodoin http://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-1792 Marjorie Jodoin Mon, 10 Nov 2008 19:08:28 +0000 https://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-1792 As an Earthlink customer generally satisfied with your service, I'd like to ask your opinion about an impasse I find myself in. Two of us have separate accounts in one house, using zyxel modems, and our DSL service has been out or very slow for a month. We've done the whole route, two service techs have come to the house and say the zyxel modems need to be replaced with Broadxent modems. Customer Service refuses to make the switch. We even received a "new" actually refurbished zyxel, which also did not work. The tech brought a Broadxent which worked perfectly. Customer service says our modems can only be replaced with zyxel. They are rejecting their own service tech's recommendation and cancelled the order he placed. We have no choice but to leave Earthlink, unless you can suggest an option. As an Earthlink customer generally satisfied with your service, I’d like to ask your opinion about an impasse I find myself in. Two of us have separate accounts in one house, using zyxel modems, and our DSL service has been out or very slow for a month. We’ve done the whole route, two service techs have come to the house and say the zyxel modems need to be replaced with Broadxent modems. Customer Service refuses to make the switch. We even received a “new” actually refurbished zyxel, which also did not work. The tech brought a Broadxent which worked perfectly. Customer service says our modems can only be replaced with zyxel. They are rejecting their own service tech’s recommendation and cancelled the order he placed. We have no choice but to leave Earthlink, unless you can suggest an option.

]]> By: Steve Williams http://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-9 Steve Williams Fri, 10 Nov 2006 15:04:44 +0000 https://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-9 Hey Craig - How's it going? Tuesday sure was an interesting night. It's really going to be interesting to see how James Webb fits in with the left wing of his party. I've read "Born Fightin." It's really good. Anyway, best to Cecile and Eliot. And Beat Yale! Steve Hey Craig – How’s it going? Tuesday sure was an interesting night. It’s really going to be interesting to see how James Webb fits in with the left wing of his party. I’ve read “Born Fightin.” It’s really good.

Anyway, best to Cecile and Eliot. And Beat Yale!

Steve

]]> By: craigforman http://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-5 craigforman Wed, 29 Mar 2006 16:56:15 +0000 https://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-5 Thanks Don. And FeedBurner is lucky to have you! And I know great things are ahead! Thanks Don. And FeedBurner is lucky to have you! And I know great things are ahead!

]]> By: donl http://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-4 donl Wed, 29 Mar 2006 16:50:32 +0000 https://craigforman.wordpress.com/2006/03/28/a-new-home-in-atlanta/#comment-4 congratulations craig...they're lucky to have you! and, good luck with the move to atlanta... congratulations craig…they’re lucky to have you! and, good luck with the move to atlanta…

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